Instructions about Writing a Formal Letter

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Task 1

Write a customer to tell them that the product / service that they want is not available at the moment.

Prepare the situation using the questions below:

  • What is your company's business? What products /services do you offer?
  • What is the particular product / service that you normally offer, but is not available at the moment?
  • Why?
  • When is it going to be available again?
  • Who is the customer that you are writing to? Why do they need your product / service?
  • Are you going to promise any action, give additional information, offer help, etc.?

Task 2

Task taken from FCE English Expert coursebook

Sample formal letter