Instructions about Writing a Formal Letter
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Write a customer to tell them that the product / service that they want is not available at the moment.
Prepare the situation using the questions below:
- What is your company's business? What products /services do you offer?
- What is the particular product / service that you normally offer, but is not available at the moment?
- When is it going to be available again?
- Who is the customer that you are writing to? Why do they need your product / service?
- Are you going to promise any action, give additional information, offer help, etc.?